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Shipping & Returns

Packaging

To protect the environment we only use packaging materials that have been either produced from recycled materials and/or are recyclable. Our packaging boxes can be recycled together with the adhesive tape which is made of paper.

All packages are shipped carbon neutral.

Delivery costs

Germany

Standard Delivery (DHL/DPD) - 2-4 working days

  • We use DPD and DHL for standard delivery within Germany.
Standard Delivery - Orders below €75 €4,99
Standard Delivery - Orders from €75 €0,00

Express Delivery (UPS) - Next working day before 12 pm

  • We use UPS for express delivery within Germany.
  • Orders placed by 3 pm, Monday-Friday, will be delivered the next working day before 12 pm (weekends and bank holidays excluded). Please note that orders placed after 3 pm will be delivered 2 days later, not next day. 
Express Delivery €13.50

Europe EU (4-8 working days)

Premium Delivery EU (DHL/DPD)

We charge the following prices for premium delivery with DHL or DPD (incl. transport insurance) to the below mentioned EU countries:

Destination  Orders below €190 Orders from €190
Belgium, Luxembourg, Netherlands (except overseas territories)  €10,99 €0,00 
Denmark (except the Faroe Islands and Greenland), Austria, Czech Republic €11,99 €0,00 
France (except overseas territories and departments), Monaco, Poland €13,99 €0,00 
Great Britain (except the Channel Islands), Italy (except Livigno and Campione d'Italia), Sweden, Slovakia, Slovenia, Hungary €14,99 €0,00 
Bulgaria, Estonia, Finland (except Aland Islands), Greece (except Mount Athos), Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Spain (except the Canary Islands, Ceuta and Melilla), Cyprus (except northern part) €15,99 €0,00 

Switzerland 

Standard Delivery (DHL) - 4-8 Working Days

Orders below €190 €14,99
Orders from €190 €0,00

Premium Delivery (DHL) - 2-4 Working Days

Orders below €190 €17,99
Orders from €190 €0,00 

Swiss customers do not need to pay VAT on their purchases. Simply add a Swiss billing and delivery address during the checkout process and the VAT amount will be deducted automatically at the end of your order.

Any customs duties, import taxes and other charges incurred for deliveries to countries outside the European Union are the responsibility of the customer. For more information please check the links below: http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm

http://auskunft.ezt-online.de/ezto/Welcome.do

Switzerland specific: http://xtares.admin.ch/tares/login/loginFormFiller.do

Returns 

Thank you for shopping at Bersama. We hope you will enjoy your purchases.
However, in case you wish to return an item, you have the option to withdraw from the purchasing contract within 14 days or you can return the items as part of our voluntary return policy which allows you to do so up to 30 days from receipt.

General:

  • If possible return the item in its original or equivalent packaging.
  • The item should not show any signs of wear and tear beyond the legally permissible extent.
  • Return guarantee: 30 days from receipt of goods. We offer this guarantee in addition to your legal cancellation rights of 14 days.
  • For further information on cancellation rights, please refer to our instructions for cancellation

Return costs:

  • You’re responsible for returning the item and any costs involved. 

Return address:

Croft GbR, Bersama
Kronprinzendamm 5
10711 Berlin
Deutschland 

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